NC
Nina C
1 reviews | Active since Dec 2025
31 Dec 2025, 18:50
False advertising bad customer service
I submitted a death claim on the 24th of December till today I have not received a cent, the guy who assisted me was under the influence of alcohol. This is really pathetic since they supposed to be dealing with clients who lost a loved one and they falsely advertise that payments will be paid in 24-48 hours. I will never recommend anyone to do business with you.
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Sanlam's replyOfficial
01 Jan 2026, 11:51Dear Nina, we have received your review. Our sincerest apology for any frustration caused and condolences on the passing of your loved one. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
Sanlam's reply01 Jan 2026, 11:51
Official
Dear Nina, we have received your review. Our sincerest apology for any frustration caused and condolences on the passing of your loved one. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager