False advertising and POOR service.

Sanlam has FALSE ADVERTISING with consultants/call cebtre agents who don't communicate with each other and don't really have any power to assist. In December 2022 I filled out all the required documentation to payout a percentage of my retirement fund and transfer the rest to Old Mutual. A month later nothing had bee done. I'd followed up numerous times using hundreds of rand of airtime waiting on line. Eventually I was told told that Old Mutual isn't providing Sanlam with the necessary info to do a transfer and until OM sends the info Sanlam won't be able to payout my claim or transfer (I phoned Old Mutual and they co firmed they had sent the necessary info). Last week I followed up again and suddenly the documentation at Sanlam was missing. I was then advised that in order for me onto receive my money speedily (I need the cash urgently) I could do a full payout. Sanlam's website advertises the payout to be done on 4.5 working days. I phoned AGAIN today and the consultant says to me that it is IMPOSSIBLE for the payout to be done within 4.5 working days. So FALSE ADVERTISING. Here I am a week later and I'm told by the agent that he can't tell me how long I still have to wait. This is absolutely unacceptable and frustrating. No one should invest their OWN money with Sanlam as it is a MASSIVE fight to get your OWN money back.