False advertising

Shame on you Planet Fitness and Sanlam Reality Programme - signing up for a membership for my daughter under you, and painstakingly (and I really mean spending long amounts of time asking every question I could think of) going through all the T&C to make sure the contact is AFFORDABLE, and being reassured by the lady that the monthly fee would NOT CHANGE, to then find out from a Sanlam call centre lady that we have to go 12x times in one month to keep the pricing as it is, which is not humanly possible for us to do. I know we cannot commit to this, and had it been communicated to me, I would NEVER have signed up. The way you do business is ********* (you were in such a rush to get the contact signed), yet when there was a dispute, your club managers Ignaz and Jacques never once called me back (as promised) after I called into the club several times to follow up. I’m STILL waiting for at least 4 promised return calls. We have not had a gym membership before so how would we know the standard rules. Your jargon is confusing, and your sales rep Melly clearly knew just what to say to hook me. Shame on you for neglecting to explain the fine print, shame on me for trusting Planet fitness. The contract was all done telephonically (apparently normal to do this) and when we went into the club to fetch the tag, a screen was pushed under my nose to quickly sign so it’s all “sorted”. (SHAME ON ME for trusting you blindly).

So before ANYONE else gets conned and signs up for any “special” under Planet Fitness, and/or on the Sanlam Realty programme, which promotes all kinds of wonderful prices and deals, just know that it’s only the numbers they care about. They are happy to withhold info, and once you sign on the dotted line, their willingness to move mountains to accomodate you (like they do when you are enquiring) is suddenly gone. The fact that the branch manager is the highest person in the chain that I can talk to is also unacceptable, because apparently the higher up managers are in a different division (whatever that means). When requested, they also conveniently cannot find the recorded phone call from the sales lady, which backs my story up. So Planet Fitness, I am truly disappointed in you. Stay far away from their specials. It’s not worth the time, effort or stress.