Failure to update records or assist

I have placed numerous requests dating back to 2024 to have my surname updated (ID copy included). And my personal and private policies to be linked. I receive confirmation and yet nothing is done. Today, yet again, my email address was updated from a historical email that was being used and all correspondence is addressed to me on my ****en surname. I received confirmation that my details are updated and yet cant/dont receive the OTP on my current email address as confirmed. I spent 45 minutes waiting for the call centre this morning. Then a 2nd call where I was incorrectly transferred to Sanlam Sky and had the pleasure of your agent dropping the call in my ear. And Im currently waiting on my 3rd call for another 25 minutes so far.