NM
Nomcebo M
1 reviews | Active since Feb 2021
21 Feb 2026, 02:00
Failure to update policy amount after loss of a parent.
I have a funeral policy for my late dad, I had notified assupol of my dads passing and requested an adjustment on the policy. There has been mo change as they are still debiting the same amount even months after the passing of my dad. I am requesting a refund for the months that they have been debiting my account for.
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Sanlam's replyOfficial
21 Feb 2026, 09:08Dear Nomcebo, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delay in updating your policy following the passing of your father. This is not the experience we aim to provide.
We have escalated the matter to our policy administration team for urgent investigation, including the debit adjustments and your refund request. One of our consultants will contact you directly to resolve this as quickly as possible.
Thank you for your patience, and again, our apologies for the distress this has caused. Assupol Complaints
Sanlam's reply21 Feb 2026, 09:08
Official
Dear Nomcebo, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delay in updating your policy following the passing of your father. This is not the experience we aim to provide.
We have escalated the matter to our policy administration team for urgent investigation, including the debit adjustments and your refund request. One of our consultants will contact you directly to resolve this as quickly as possible.
Thank you for your patience, and again, our apologies for the distress this has caused. Assupol Complaints