JN
Jabulile N
1 reviews | Active since Jan 2018
30 Jul 2024, 15:46
Failure to stop debit order for cancelled policy and to process refund
Its been 10 months since I cancelled my policy with Assupol , they still continue to deduct premiums . After numerous attempts , I am still waiting for my refund . This is is ********* business practice and abuse to your clients.
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Sanlam's replyOfficial
30 Jul 2024, 16:19Dear Jabulile, thank you for your review on Hello Peter, as well as the direct complaint e-mail sent to us earlier today. We are urgently looking into this and will provide feedback to your direct e-mail. Our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply30 Jul 2024, 16:19
Official
Dear Jabulile, thank you for your review on Hello Peter, as well as the direct complaint e-mail sent to us earlier today. We are urgently looking into this and will provide feedback to your direct e-mail. Our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager