FAILURE TO REFUND CREDIT

I settled a loan and the debit order still went off, resulting in an overpayment of over R3k.

My statement shows the overpayment.

I have requested the refund for more than 5 months and I am simply not being assisted - not on email or when I call the call center.

This is ridiculous and my only options seem to be summons for the money whereas they can just refund the credit.