Failure to process two pot withdrawal within the specified timeframe set by sanlam

I app**** for my two pot withdrawal on the 23 September 2024, I received an automated reply that my claim will be finalised by 15 October 2024. To date no payment (23 October 2024) or progress has been received. I took the initiative and called sanlam twice, no progress on the claim to date, nothing has been done on my file, no tax directive requested from sars. They keep saying this is due to high volume. If sanlam is struggling to process two pot withdrawals like other big companies, how do we trust that they will handle our retirement claims in time or other claims within acceptable timeframes? I am starting to wonder if I made the right decision to trust sanlam. They are failing to process a simple two pot withdrawal claim, while other companies like GEPF and old mutual are doing better for their clients. Very disappointed in sanlam, was not expecting this type of service from such a reputable company. Sort out your processes please this is unacceptable.