LM
Lebogang M
1 reviews | Active since Nov 2020
04 Nov 2020, 14:27
Failure to pay policy
My father is customary married to my late step mother and my passed mother passed on on June 2020 we placed a claim but the claim can't be processed because the policy does not have a beneficiary my step mother was the only beneficiary as the policy was on her name. What they can do is to refund payments of 2 years but won't pay the claim.
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Sanlam's replyOfficial
04 Nov 2020, 14:48Dear Lebogang, thank you for informing us about your concerns. We will investigate the matter and will e-mail you directly to resolve it. Regards, Assupol Complaints Manager
Sanlam's reply04 Nov 2020, 14:48
Official
Dear Lebogang, thank you for informing us about your concerns. We will investigate the matter and will e-mail you directly to resolve it. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
13 Nov 2020, 15:01Good Day, We refer to the direct e-mail sent to you. Please note, we are unable to trace a policy number under that ID. To assist you further, please provide us with the ID number of your late Father and Mother. If possible, you may also send us the Policy Number.
Sanlam's reply13 Nov 2020, 15:01
Official
Good Day, We refer to the direct e-mail sent to you. Please note, we are unable to trace a policy number under that ID. To assist you further, please provide us with the ID number of your late Father and Mother. If possible, you may also send us the Policy Number.