Failure to honor appointments.
<p>I have made 3 requests to meet with a Rep to increase my tax free investment. You failed 3 times. I also stated I am interested in a retirement fund. This is my 4th and final request, I want to increase this and want to have a look at the other product. I do not want to go to another company yet. I will be free on 26 August 2016. I don't want to meet my previous Rep as she kept empty promises regarding meetings. I guess Sanlam does not care about clients once they are on board. I am free daily at 09:40 - 09:55, 15:40 - 15:55 and 13:10 - 13:55</p>
Dear nitso-khumalo
We acknowledge receipt of your complaint and apologise for the service you've experienced.
We will arrange for urgent handling and will keep you informed.
Kind Regards
Client Relations
Dear nitso-khumalo
We acknowledge receipt of your complaint and apologise for the service you've experienced.
We will arrange for urgent handling and will keep you informed.
Kind Regards
Client Relations
Good day
We have been informed that contact was made with your yesterday afternoon. The adviser, Mpho Seemela conformed that an appointment was scheduled for today.
Kind Regards
Client Relations
Good day
We have been informed that contact was made with your yesterday afternoon. The adviser, Mpho Seemela conformed that an appointment was scheduled for today.
Kind Regards
Client Relations
As it stands the appointment is booked for 18:30 for 19:00 2016/08/16
As it stands the appointment is booked for 18:30 for 19:00 2016/08/16