FAILURE TO FOLLOW UP AND INFORM CLIENT ACCORDINGLY

<p>I called assuspol line on the 10th May 2017 and spoke to the lady by the name of Bakang Shongwe,where i asked for my policy documents as none was send to me since from i took the account from them in 2016 ,so the documets where email to me by 09h30 on the day ,so i reponded to the email the same day to bakang advised of the mistake that needs to be fixed with the date of birth,and also advised her that i have changed the banking details so attached the confirmation letter from the bank for the new banking details .So no respond was forwarded to me up until i called on the 19th May and spoke to the guy by the name of Malefane who advised bakang was on leave and nothing was changed on my account ,which i made him aware the request had was done on the same day i spoke to Bakang so she wasnt on leave then,so i asked him to get Bakang or his supervisor to call ,no call was returned on the 19th.</p> <p> </p> <p>This morning i got an email from Bakang advising that the request for rectifying the documents have been send to sales team only now ,and also that the debit for the new account will only go off next month,so i will have to make a cash payment this month ,so she didnt even have the nerve to apologise for not attending to my query in time ,so this morning after i responded to her email i got a call from the lady by the name of Judith N who is the supervisor so she was still explaing the same thing that they have cut off date for the debit order,so i made her aware i understand that but there problem is why was my query never attended in time and why only now the details have ben send to sales team for up date .</p> <p> </p> <p>So there is a poor customer service but every month they dont forget to debit my account ,i had to call and request my documents ,which i was supposed to have received after i took the policy,now i am being told of cut of dates which i dont even have time to go make a cash payment,lastly now that sales team still have to update my details ,what happens if something could have happen and i needed to claim .....i am really dissapointed and ask myself if it was the right move joining Assupol ,if they fail to follow up on such a small things what will happen if i want to claim .</p>