Failure of Assupol Life to communicate with its clients properly.

Me and my wife had a funeral cover for our brother in law. We know that coverage of an insured person is valid in six months only. He unfortunately passed on after being 5 months and 14 days on the policy. The financial underwruters wgen qe called, said Assupol must pay. When we called them, they said the maturity date was going to be in 14 days and therefore they cannot pay. Some insurance companies i know was going to ask, since its such a small difference in maturity to pay the last installment and tgey were going to pay. I fail to understand how assupol life could be so insensitive and not pay the coverage, or even half, we would have been happy with so we could contribute to the funeral. We are really not happy with how Assupol life handled this situation. Tgere was no communication in writing from them to inform about the waiting period or when the maturity dat of this specific policy was going to be. We assumed because of how other insurance companies deal with their maturity dates.