FAILING TO PAY FOR MY CLAIM POLICY SG***2

Item: Sanlam
Rating: 1
Author: Tulie C

SANLAM IS A **** Sanlam: (SG***2) we received your claim. Please be informed that claim repudiated due to Section 54 read with Regulation 4 of the Long-term Insurance Act 52 of 1998 limits policyholders to one part surrender during the first 5 years of their policy. The surrender will be payable once policy reaches 5 years in 2021/08/01. For more info call ***. It on the 16 August 2021 today since Sanlam failed to pay me last year November 2020, they sent this message on the 11 November 2020. I've tried their whatsapp line but the saying they're still processing my claim it been a while now. It heartbreaking to see such a huge company failing to live up to their promises. I'm really disappointed in your service.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

16 Aug 2021, 20:32

Dear Tuli

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply16 Aug 2021, 20:32

Official

Dear Tuli

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

19 Aug 2021, 10:23

Good day, Tulie

We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.

Regards

Sanlam Client Relations

Sanlam's reply19 Aug 2021, 10:23

Official

Good day, Tulie

Regards

Sanlam Client Relations