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VM
Vimbai M

1 reviews | Active since Jan 2025

03 Jan 2025, 12:03

Failing to get hold of Sanlam

I have been trying to contact Sanlam to follow up on my claim withdrawal but to no avail. Their Whatsapp just says we are now directing you to the next available agent but I waited for the whole day with no further response. I called so many times but still failing to get hold of them . Not happy at all

0
Replies (4)
Sanlam
Sanlam's reply03 Jan 2025, 12:28
Official
Good day Vimbai

We are sorry to learn of your poor service experience and will be sending you a private reply.

Regards
Sanlam Client Care
VM
Vimbai M's update31 Jan 2025, 14:20
Reviewer Update
Sanlam it's not for the faint hearted . It has been 2 weeks now receivin the same messag showing that they are still verifying my banking details for my claim....2 weeks just verying banking details only. This is unacceptabl as they should know that I need to use that money urgently. I'm just wondering how long it will take to finalise the whole process. One time I was told 10 working days them later I received an sms talkin of 30 working days. What's is this?
Sanlam
Sanlam's reply31 Jan 2025, 14:38
Official
Good afternoon Vimbai

We have arranged for Sanlam Corporate to contact you regarding your claim.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Feb 2025, 17:17
Official
Good day

We have received feedback that you have been provided with further communication regarding your claim.

Regards
Sanlam Client Care