FAILED SERVICES BY SANLAM

Greetings my name is Xolisa Tsoko i am the only biological son of the late Xolani Freeman Tsoko ID - *** who had a policy with sanlam. My father passed in 2020 April, after his passing i later attempted to claim on his sanlam policy as I was his only beneficiary, but upon claiming i was informed at a sanlam branch (Greenacres) that indeed on the policy i am the only beneficiary but however an error was written by the policy consultant upon his initial application for the policy. The consultant captured all the crucial information correctly such as my name, surname and ID number (***) correctly but however failed to capture the relationship status correctly.... the consultant Failed to state that i am his son but rather stated that the relationship is "self" which makes NO SENSE to me.... I appeal to the sanlam head office to kindly attend to this rapidly as this is causing damage to my living situation. I have been failed by the Sanlam greeacres branch as it is the closest to me. I am writing to you to ask for your immediate assistance as I don't want any lawsuit cases between us ... My father paid sanlam consistently to ensure my financial safety should he die hence he picked sanlam but today i am left for death in the hands of hunger because of sanlam....PLEASE HELP!!!!!