Failed communication

I'm very disappointed on how Assupol has handled my case,I decided to take a life cover policy in September 2009 at Assupol, this policy grew in terms of cover and premiums and the start of it was 1 million, this year I found out that the terms of the policy has been changed without my consent. I contacted the company about this matter but nothing was done.I never got a straight answer why they decided to change the contract without letting me know about, I got frustrated and decided to take the matter to Ombudsman they also never gave me a straight answer but only told me that the case is closed without any explanation.I just need my cash backs that I have been paying for the past years because I am not happy with the changes they made on my contract