MO
Mark O

1 reviews | Active since Nov 2011

31 Jul 2017, 19:48

Failed Cancellation

<p>I have tried to cancellation my 3 policies with assupol. After unsuccessfully emailing an enquiry to the support staff with no reply I went to their office.</p> <p> </p> <p>I got the requisite documents and told that it would be sent to the HO for cancellation. This was at beginning of July.</p> <p> </p> <p>Now August... debit order still being deducted without my consent and no response from assupol. As I cancelled due to my employment contract expiring ... I'm now stuck with limited financial income due to the lack of interest.</p> <p> </p> <p>Unacceptable service, especially when they were advised well in advance. Now I have to struggle this month financially.</p> <p> </p> <p> </p>

0
Replies (1)
Sanlam
Sanlam's reply01 Aug 2017, 07:42
Official

Dear Mark,

We are really sorry to hear you had this experience.

We will be in direct communication with you shortly to provide us with more information to resolve the issue.

Proudly Serving,

Assupol Complaints Team