Failed by Assupol

On the 24th of September I made a claim on my investment as I usually do every month I got an sms with the reference number and all that and I normally get the money within 24hrs,now this time I waited more than five days for the money to be paid into my account,what I got was a rude consultant who couldn’t help me he told me we mustn’t dwell much on the matter cos he can see that I made a claim to the wrong department which is not true,cos I normally do that withdrawal every month,he told me he can’t trace my claim and he will send me a document to fill in,he sent me that document and I’m not interested in filling it in cos I’ve been claiming online.