Fail to respond to normal enquiries

I filed this on 26 January 2015 and received an email from Sanlam indicating they will respond soon. One month later and still no response.<br> I consulted with Sanlam for an education policy and was assigned to Eben Smit. I had to complete forms to give him access to financial information and after our first meeting in May 2014 he made a few suggestions regarding options. I had to contact him aft three months for feedback and to actually commit to a specific option. At the second meeting I indicated that I am only interested in an education policy and nothing else. He then drew up a contract and I had a couple of queries based on other people's difficulties with the product. After 7 months I contacted him again and indicated that I am not satisfied with the service that I got. And after such a long period he refused to sold the product to me. Even his supervisor, Johan Krause did not comment on this bad behaviour and ill treatment.