Fail to address requests.

Simply put, they don't have good service, to say the least frustrating, I currently have a retirement annuity with them and would like to stop the 15% growth on the policy as the monthly contribution is getting unaffordable, I emailed my broker CONCEPT BOUVARDIA BLOUSTER which set an appointment but then never called on the 20th of February 2024 @9AM. I called Sanlam asking if they could assist and they said that I should speak to the broker. I told them that the broker doesn't hold up to the meeting scheduled and want another broker to contact me, but here we are another week and still no call. My advice is to rather look for a business that takes customer service seriously. Sadly not many left.