Extremely Slow Claims Process and Poor Payout – Not Recommended

I am beyond frustrated with Sanlam GAP Cover and seriously considering cancelling my policy. I submitted a claim on the 4th of September, and to this day, nothing has been done. Meanwhile, my doctor bills are being handed over to collections – all because of Sanlam's ongoing incompetence and lack of urgency.

This is not a once-off issue. Every claim I've submitted has had the same delays, empty promises, and complete lack of follow-through. Their so-called turnaround times are just for show – they are never met.

To make things worse, I am now receiving "claim outcomes" for claims I never even submitted. Clearly, there is serious disorganisation internally. It seems the team is doing everything except processing actual claims.

Despite submitting all the required forms and supporting documents, the claim remains unresolved. When they do eventually look at a claim, they hardly pay out and instead respond with a code and some vague reason for rejection. It’s a constant uphill battle with zero results.

I urgently demand clear, actionable feedback on the claim I submitted on the 4th of September. This level of service is completely unacceptable, and I would not recommend Sanlam GAP Cover to anyone