Extremely Poor Service from Sanlam – Unresolved Issues with Beneficiaries

I am extremely disappointed with the service I’ve received from Sanlam. Since 01 October 2024, I’ve been trying to resolve an issue with the Sanlam app, where I cannot view or update my beneficiaries list. This is a critical function, especially since I recently got married, and ensuring my beneficiaries are correctly listed is of utmost importance. Should anything happen to me, my husband would be left dealing with unnecessary complications. This is ********* and unacceptable, given the importance of managing personal financial matters like this.

I initially contacted Sanlam via email, as per their stated policy of responding within 24 hours, but all I received was one reply that did not address my query. Despite sending follow-up emails, I’ve been completely ignored. I also attempted to contact client services via phone, but no one answered. I am beyond frustrated and feel that my concerns are being disregarded.

I trusted Sanlam with my retirement annuity, but this experience has left me strongly considering moving my investments to another insurance provider. If this is how Sanlam handles such an important issue, I can no longer rely on them to manage my financial future.

I urge Sanlam to take action immediately, as this situation is both unprofessional and disappointing. Please address this matter with the urgency it deserves.