Extremely poor service!

Extremely poor service. I've been trying to change my banking details from the start of the month with no luck. I've been on hold for hours with no answer, the website is not helpful at all and the customer service via email is even worse. No one ever responds and when they do it's not because they want to assist , it's to sell you new policies! I am extremely fed up and would like to close all my investments with sanlam.