Extremely poor service - automated responses only

If I could give a minus 5 star review I would. I've been trying to get hold of Sanlam for over a month regarding a withdrawal of funds. I've tried to email multiple times and I receive automated responses only. I've tried to call, and I get kept on the line for 30 minutes with no agent. I've tried to Whatsapp, and it says that they would connect me to an agent, but nothing happens.

I want the forms to transfer to a different pension fund with IMMEDIATE effect.