Extremely poor service and lack of urgency.

Tried terminating my endowment with them. Firstly it took two weeks just to get the process going, I called about 4 times during that period and no one bothered to tell me that they do not accept electronically signed forms. On the day the payment was supposed to be made I called asking why I have not received any of my money and was told that electronically signed documents are not allowed. It defeats me how 4 different consultants failed to pick up an issue that seems to be at the very crux of processing peoples payments. At this point no one can still tell me what is happening with my issue, and all that's happening is me being sent from pillar to post. I am so not using Sanlam ever again.