Extremely Poor Service and Incompetence from Sanlam!!!

I am extremely disappointed with the level of service I have received from Sanlam. I would not recommend this company to anyone based on my experience.

Sanlam uploaded a tax directive to the SARS website but failed to declare the corresponding lump sum amount. As a result, my eFiling was rejected by SARS. When I contacted the call center for assistance, I was kept on hold for over an hour. When I finally got through, the agent simply said she would escalate the matter, but it was clear she had no real intention of resolving the issue. The lack of professionalism and willingness to help was shocking.

This is not the first time I’ve had problems with Sanlam. Earlier this year, I had to go through an exhausting process just to get my provident fund payout. The level of incompetence and disregard for customers is completely unacceptable.

I expect urgent corrective action on this matter and a proper explanation for the ongoing issues.