Extremely Poor Service

I app**** for 2 pot system immediately after applications were opened.I submitted all the documents they wanted.Everytime I check I.am told that the payment will be made in 3 weeks time.Up until now.nothing.Thier services is pathetic to say the least.I did the same application with Alexander Forbes and within 3 weeks money was paid. Sanlam.is such a disappointment. IF they want reach.me they can at *** Steve.I am.really disappointed by this level of service.It looks.like they were not prepared for the influx.