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YJ
Yusha J

1 reviews | Active since Jul 2017

23 Jan 2025, 08:21

Extremely Poor service

Hi all I withdrew my Pension fund in early December already submitted all required docs Still no payment and no Progress from Sanlam service I have escalated this matter thrice now But my dashboard still reflecting my full amount is still there Nothing is being done I Whatsapp you line and got a response 8 hours later that yous and closed I can't understand such a big and reputable company with service like this I'm still waiting for assistance

0
Replies (7)
Sanlam
Sanlam's reply23 Jan 2025, 08:29
Official
Good day Ashraf  
 
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
YJ
Yusha J's update23 Jan 2025, 08:31
Reviewer Update
Hi Ashraf j is my user name
My name is Yusha Jardine
YJ
Yusha J's update27 Jan 2025, 11:03
Reviewer Update
I am still waiting anyone from Sanlam to contact me no one has contacted me
Sanlam
Sanlam's reply27 Jan 2025, 11:08
Official
Hello Yusha

We have followed up with Sanlam Corporate earlier this morning and are now waiting on feedback from them.

Regards
Sanlam Client Care
YJ
Yusha J's update27 Jan 2025, 11:12
Reviewer Update
So coincidentally when I am on hello Peter you have amazingly followed up this morning yeah right

When can I expect a response from you
Or must I chase you guys around again as if I'm begging for a hand out
For my own money
Sanlam
Sanlam's reply27 Jan 2025, 11:36
Official
Hello Yusha

We have indeed followed up with Sanlam Corporate this morning and have now relayed your latest message and question to them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Jan 2025, 12:28
Official
Good afternoon

We have received feedback that Sanlam Corporate has been in touch with you and that the matter is being attended to.

You are welcome to respond to their email for any further assistance required.

Regards
Sanlam Client Care