Extremely poor customer service!

I have been trying to get hold of Sanlam for more than 3 weeks regarding my son’s Trust fund, with no success. I have also not received any statements since 2023, despite requesting them numerous times.

I managed to obtain the contact details of the person handling the Trust fund and have sent several emails, all of which have been ignored. Judging by the many similar reviews here, I am clearly not the only dissatisfied client.

What is even more frustrating is that Sanlam seems quick to respond publicly to reviews, yet fails to actually resolve clients’ issues. Instead of trying to create the impression that you care, perhaps focus on improving your actual client service and communication.