OM
Olwethu M
1 reviews | Active since Feb 2023
10 Feb 2023, 13:32
Extremely poor customer care
I have been waiting for sanlam to pay out my provident fund for months. I have emailed them all necessary documentation to release my funds yet I have not received a cent yet. I have called, emailed and whatsapped them and my issue has still not been resolved since I've been unemployed since August 2022. They have very poor customer care . I am extremely disappointed at how they are handling my claim.
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Replies (2)
Sanlam's replyOfficial
10 Feb 2023, 14:13Good day Olwethu
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2023, 14:13
Official
Good day Olwethu
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Feb 2023, 15:27Good afternoon Olwethu
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2023, 15:27
Official
Good afternoon Olwethu
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care