Extremely disturbing service

My Father have a Funeral Policy with Assupol, and the debit order goes off every 1st of the month. He has since passed on, and I as his daughter and the policy beneficiary have been trying to get Assupol to assist me, with absolute no luck, or sympathy. Every time I call they can't pick up any policy and transfers me from pillar to post and NO ONE can assist me. I spent hours on the phone yesterday trying to sort this out as the funeral arrangement must be done a.s.a.p. It has been an absolute nightmare, as if it is not enough with dealing with my fathers passing. I am truly disgusted in the lack of service I have been receiving, although they took their money every single month.