Extremely Disappointing Service from Sanlam

I am extremely disappointed with the service I have received from Sanlam regarding my Two-Pot withdrawal.

I submitted my withdrawal request on *22 July 2026 and to date, I am still waiting for my payment. What is even more frustrating is the complete lack of communication. I have had to call repeatedly to find out what is happening, and every time I call, I am left holding for more than 30 minutes, only to be told that Bululwa will contact me.

How can a withdrawal take this long without anyone providing a clear explanation or update? I should not have to continuously chase Sanlam for information about my own money.

This has been an incredibly frustrating and disappointing experience. At this point, I am seriously questioning the level of service and customer care provided by Sanlam.

Sanlam needs to explain what is causing this delay and when I can realistically expect my payment.

After this experience, I am definitely reconsidering my relationship with Sanlam and will be moving my policy elsewhere. I expected much better from a company of this size.