NM
Nosipho M
1 reviews | Active since Apr 2026
04 Apr 2026, 13:44
Extremely Disappointing Customer Service from Sanlam
I am very disappointed with the level of customer service I have received from Sanlam. What should have been a straightforward process turned into a frustrating and stressful experience.
Communication has been poor throughout. I have had to follow up multiple times with little to no feedback, and when responses do come through, they are either delayed, unclear, or unhelpful. It feels as though customers are not valued or prioritised.
Additionally, there seems to be a lack of accountability, as I have been passed from one consultant to another without any real resolution to my query. This has wasted my time and caused unnecessary inconvenience.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
04 Apr 2026, 15:25Good day Nosipho,
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
Please send us a private reply with your policy number or ID number so that we can look into this matter.
Once we receive the information, we will ensure the matter is escalated for further assistance.
Rest assured that any details you share with us will be used solely to help resolve this issue.
Regards
Sanlam Client Care
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
Please send us a private reply with your policy number or ID number so that we can look into this matter.
Once we receive the information, we will ensure the matter is escalated for further assistance.
Rest assured that any details you share with us will be used solely to help resolve this issue.
Regards
Sanlam Client Care
Sanlam's reply04 Apr 2026, 15:25
Official
Good day Nosipho,
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
Please send us a private reply with your policy number or ID number so that we can look into this matter.
Once we receive the information, we will ensure the matter is escalated for further assistance.
Rest assured that any details you share with us will be used solely to help resolve this issue.
Regards
Sanlam Client Care
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
Please send us a private reply with your policy number or ID number so that we can look into this matter.
Once we receive the information, we will ensure the matter is escalated for further assistance.
Rest assured that any details you share with us will be used solely to help resolve this issue.
Regards
Sanlam Client Care
NM
Nosipho M's updateReviewer Update
08 Apr 2026, 12:45Hi, I did reply twice already. I missed a call from you guys yesterday and if possible, can I get a call back or please let me know which branch in Johannesburg north I can go to maybe I can get help there.
NM
Nosipho M's update08 Apr 2026, 12:45
Reviewer Update
Hi, I did reply twice already. I missed a call from you guys yesterday and if possible, can I get a call back or please let me know which branch in Johannesburg north I can go to maybe I can get help there.
NM
Nosipho M's updateReviewer Update
28 Apr 2026, 11:37Back here again because nothing is happening on my inquiry , I got an email that an ROT was sent to momentum on the 9th of April , when I called momentum they said they haven't received any documents from you guys, then they gave me a correct email address and on the 17th of April I rep**** to the email with the email address and when I called momentum today , to my shock there's still nothing on their side. This is very disappointing because this withdrawal was made in January and there's still no progress. Marsha was the one helping me but I haven't heard from her in weeks.
NM
Nosipho M's update28 Apr 2026, 11:37
Reviewer Update
Back here again because nothing is happening on my inquiry , I got an email that an ROT was sent to momentum on the 9th of April , when I called momentum they said they haven't received any documents from you guys, then they gave me a correct email address and on the 17th of April I rep**** to the email with the email address and when I called momentum today , to my shock there's still nothing on their side. This is very disappointing because this withdrawal was made in January and there's still no progress. Marsha was the one helping me but I haven't heard from her in weeks.
Sanlam's replyOfficial
28 Apr 2026, 11:42Good morning, Nosipho
Thank you for coming back to us.
We have followed up with Sanlam Corporate and requested them to contact you.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have followed up with Sanlam Corporate and requested them to contact you.
Regards
Sanlam Client Care
Sanlam's reply28 Apr 2026, 11:42
Official
Good morning, Nosipho
Thank you for coming back to us.
We have followed up with Sanlam Corporate and requested them to contact you.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have followed up with Sanlam Corporate and requested them to contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Apr 2026, 13:07Good afternoon, Nosipho
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply29 Apr 2026, 13:07
Official
Good afternoon, Nosipho
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
NM
Nosipho M's updateReviewer Update
30 Apr 2026, 14:08Thank you, can you have them forward me the email with the documents so that I can send them myself to Momentum because the email they sent doesn't help me in any way. Clearly, they don't want to help me because I have been doing this back and forth with you guys.
NM
Nosipho M's update30 Apr 2026, 14:08
Reviewer Update
Thank you, can you have them forward me the email with the documents so that I can send them myself to Momentum because the email they sent doesn't help me in any way. Clearly, they don't want to help me because I have been doing this back and forth with you guys.