1 reviews | Active since Mar 2025
Extremely Disappointed with Sanlam's Service – I Want My Money and Policies Closed
**Review on HelloPeter:**
I had an incredibly frustrating and disappointing experience with Sanlam Retirement. Despite trying multiple times to get in touch with someone to assist me, all my efforts yielded no results. I was met with silence and no resolution. Out of confusion and desperation, I decided to go to Sanlam's head office in Bellville, hoping to get some assistance. To my utter disbelief, I was seated at a table and had to speak to an agent through a phone! This is absolutely ridiculous and unprofessional.
At this point, I am fed up. I want my money, and I demand that all of my policies with Sanlam be closed. If this is the level of service they provide, it's clear that I am not their target market. It's a shame, but I can no longer trust them with my financial well-being. Sanlam, I need my money, and I will be taking my business elsewhere.
We are sorry to hear of your poor client service experience. Your complaint has been acknowledged by Sanlam Corporate via email, to which you responded. The complaint is being addressed.
We appreciate your patience as the complaint is being investigated.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Your complaint has been acknowledged by Sanlam Corporate via email, to which you responded. The complaint is being addressed.
We appreciate your patience as the complaint is being investigated.
Regards
Sanlam Client Care
The fact that am back here on this platform it means the issue was not resolved..5 days later the only activity I did was to try and get this matter resolved. Like I said until this is resolved I will give honest reviews so that the Public can think twice before having any business engagement with sanlam
The fact that am back here on this platform it means the issue was not resolved..5 days later the only activity I did was to try and get this matter resolved. Like I said until this is resolved I will give honest reviews so that the Public can think twice before having any business engagement with sanlam
