EXTREMELY BAD SERVICE FROM SANLAM

<div>EXTREMELY BAD SERVICE FROM SANLAM. They are inhumane and just care for themselves during payday and do not care about people who needs medication and medical supplies by paying their benefits out to them later than confirmed. On the 25th of September 2025, SANLAM was suppose to pay out my monthly Medical Disability Benefit for the first time. However it was not paid out as yet. I sent an email to them regarding this matter as I urgently need to buy my medication as medical supplies for a pressure wound. The reply I got from SANLAM (Matthew *****) is that he understand the urgency of the matter but unfortunately the payment cannot be processed at the time. This is highly unacceptable as this seems to be very inhumane and that he doesnt care how urgent the matter is, no matter how much I explain it to him in detail. ALL other employees who has been declared medically unfit to work from the same company which I worked for gets their medical disability benefits on the 26th of September 2025. All my documents were submitted in time. I have also confirmed numerous times with my HR that my benefits will be paid out on the 25th or the 26th of each month. This post will be published to as many platforms as possible to ensure that the message gets out there to let people know how unhumane it is. I have sent numerous emails to Matthew ***** regarding the urgency of the medication and and medical supplies. I have to buy it cash as my medical aid has been depleted for the year. SANLAM has to give me an in depth investigation into this. No human in need of medication and medical supplies can get better if it is a life threatening medical condition. Clearly SANLAM, especially Matthew ***** doesn't understand this. An urgent response is needed.</div>