Extremely bad service!!!

Very bad service from Sanlam Aca I resigned from my previous employer with my last day being the 12/07/2022. I was told by the consultant that it takes 4 to 6 weeks for the pension fund payment to be finalized and paid into my account. It's been 6 weeks already and I still have not received anything from them, with no communication whatsoever! I have to be the one calling them to find out the status of my claim and so forth. I last spoke to Bongani on the 25/08/2022 who told me the claim was being processed and funds will be made available to be on the 26/08/2022 between 15h00 and 19h00 and still nothing! Once again I have to be the one chasing after Sanlam Aca trying to find out what is going on. Why do you guys have an SLA of 4-6 weeks if you cannot live up to it and give false information to client's. This is my hard earned money not a loan that I am asking from you guys! Why do you require contact details from us if you are not going to communicate to client's and keep them in the loop with regard to their claims? I am disgusted by Sanlams extremely bad service!!!