Extremely bad service
Hi my name is Bongiwe Khoza around June 2023 I joined assupol for my granny then in July 2023 I payed then in the same July my granny passed on I called the claims department was told to sent an email cause I also wanted the policy to be closed I received an email of acknowledgement with a Ref number but no1 called me till today last week on 6th they deducted on my account when I called again I spoke to Tebogo Masekela he promised that they will investigate the matter till this day no 1 is coming back to me instead I received another acknowledge sms. Emailed Tebogo several but he's not responding
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Sanlam's replyOfficial
13 Oct 2023, 06:20Good day Bongiwe, thank you for your review. My condolences on the passing of your granny. We confirm that the policy was cancelled on 10 Oct and will arrange a refund of the premiums deducted from the months after her passing, as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply13 Oct 2023, 06:20
Official
Good day Bongiwe, thank you for your review. My condolences on the passing of your granny. We confirm that the policy was cancelled on 10 Oct and will arrange a refund of the premiums deducted from the months after her passing, as soon as possible. Regards, Assupol Complaints Manager