EXTREMELY BAD BAD BAD BAD SERVICE,POOR POOR!!!!

I processed an Umbrella fund claim through my previous company which they sent on the 10/12/2024 which was supposed to pay out after 30 working days...I have been trying to follow up with Sanlam to no avail since last week until today when I finally was able to keep a Whatsapp chat with an agent whom in order for me to be able to get the proper answers I was looking for I had to request for her to arrange a callback and not end the chat until I get that call today. I have been told a very long excuse which when summarised means that the application was never processed in December and it has only been processed now!!!!!Nevermind the inconvenience they have caused me and telling me that it can not be fastracked? how? is it my fault that they FAILED to do their job on time that I need to SUFFER in more DEBT???? I am totally disgusted and dissapointed really.