Extremely annoyed by the poor service from such a big company

Please send me my balance sheet because I do not understand why there's a debt whereas I paid via EFT and we have been going back and forth about this and I had thought it was sorted but no whenever I inquire I am told about a debt. I need a balance sheet from the beginning of the policy until today.

Update the balance sheet accordingly and we move forward as I don't owe no premium. When I miss a premium I pay via EFT or you double debit the following month.