Extreme bad service after passing of their client

We submitted claim documents after my dad passed we got send from pillar to post n eventually got told that all the documents were on order. Waited forever to get feedback only for them to say claim was rejected in limpopo war have to call Johannesburg to find out the reason. Called n got told there is no rejection reason they will get back to me on a few minutes those minutes ate now days still no feedback n each time I call I get send from pillar to post. If this is how you treat ur deceased client's families after they are no more then better not have policies because from day one the treatment we got was appoling n really pathetic