Extra poor service from SANLAM

Hi there ,<br> <br> Sanlam has the poorest service I have ever encountered. I app**** on the 04 May 2015 to have my pension annuity paid out as I am now on pension. Sanlam advisor stated that it would take 21 days for the payout of my lumpsum. I calmly waited the 21 days and on day 22 ,I phoned Sanlam Head-Office only to be told that they have a massive load on fund payouts ( That's not my problem !!!). The lady said that the application was not even given to a person to finalize yet and it would take a few more weeks. She also said that someone from Sanlam would contact me to give me a date of payout as I am already on pension and need the money to pay accounts. Guess what - NOBODY contacted me. Sanlam , you are the WORST service I have EVER seen. Your e-mail system also do not work - NOBODY answers back !!!!!! And at the moment I have to be content with sitting without a salary or money !!!! I shake at the thought that you guys ( SANLAM) needs to pay my monthly pension to me - wonder if I am going to battle like this to get my own money ?