AC
Andre C
1 reviews | Active since Dec 2019
16 Dec 2022, 12:48
Exhausting
Assupol is a joke.
Dashboard is rarely available, not been able to log in for about a year. So rarely is being used very liberally.
Email response time is a few weeks.
User-friendly is near zero.
Just going to move the funeral policies to a different company.
Assupol matched the first few letters of its name.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Dec 2022, 06:11Good morning Andre, thank you for your review. My sincerest apology for the frustration caused. Please send us the policy number of the policy you want to access to ***. Also note that policy information can only be released to the policyholder/applicant of the policy and not the premium payer. Regards, Assupol Complaints Manager
Sanlam's reply19 Dec 2022, 06:11
Official
Good morning Andre, thank you for your review. My sincerest apology for the frustration caused. Please send us the policy number of the policy you want to access to ***. Also note that policy information can only be released to the policyholder/applicant of the policy and not the premium payer. Regards, Assupol Complaints Manager
AC
Andre C's updateReviewer Update
24 Dec 2022, 12:42Ye, can't send an email to ******** being displayed in response.
Like I said. Exhausting to deal with.
Like I said. Exhausting to deal with.
AC
Andre C's update24 Dec 2022, 12:42
Reviewer Update
Ye, can't send an email to ******** being displayed in response.
Like I said. Exhausting to deal with.
Like I said. Exhausting to deal with.
Sanlam's replyOfficial
27 Dec 2022, 08:00Good day, thank you for the response. I have sent an e-mail to your direct e-mail address, to assist further. Regards, Assupol Complaints Manager
Sanlam's reply27 Dec 2022, 08:00
Official
Good day, thank you for the response. I have sent an e-mail to your direct e-mail address, to assist further. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
03 Jan 2023, 14:15Good day, we trust that this matter has now been resolved. If not, please let us know by email to ***
Sanlam's reply03 Jan 2023, 14:15
Official
Good day, we trust that this matter has now been resolved. If not, please let us know by email to ***