Exhausted of the back and forth

Can I please be contacted by a manager in the complaints/dispute team regarding Sanlam reality ...At this point I am exhausted of the back and forth between Planet fitness and Sanlam. Yazi we take these nice have benefits to save money but instead they costing us this is starting to be draining mentally.

First I was advised in correctly regarding payments, the lady said it was sorted and gave them grace without raising how being Informed incorrect Information is not inline with TCF....now I'm still facing the same issue - if an agent can't advice me accordingly and assist me then let's rather cancel because surely I'm paying for vibes