NH
Nichal H
1 reviews | Active since Dec 2009
27 Jun 2019, 07:51
EXCUSES TO PAYOUT
I placed a request in April 2019 to have my provident fund withdrawn from Sanlam. I handed in all the required documents through to Sanlam. I contact the contact centre weekly and every week is a different excuse. I spoke to a consultant 2 weeks ago and was told my funds will be released with 7 working days. I called again yesterday and was told the Legal department is handling my claim. I think 3 months is way too long to process a payout. Please stop with the excuses and pay out my money.
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Replies (2)
Sanlam's replyOfficial
27 Jun 2019, 08:24Dear Dashnee
We acknowledge receipt of your complaint and will arrange for this matter to be investigated and feedback to be provided.
Regards
Client Relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated and feedback to be provided.
Regards
Client Relations
Sanlam's reply27 Jun 2019, 08:24
Official
Dear Dashnee
We acknowledge receipt of your complaint and will arrange for this matter to be investigated and feedback to be provided.
Regards
Client Relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated and feedback to be provided.
Regards
Client Relations
Sanlam's replyOfficial
27 Jun 2019, 17:00Dear Ms Vanderyar
Thank you for bringing your concern to the attention of the Board of Trustees . The matter has been investigated and as per your conversation with the Trustees Office, the benefit payment process will commence as soon as the relevant approval for the requested deductions by the Employer are received.
Kind Regards,
Client Relations
Regards
Thank you for bringing your concern to the attention of the Board of Trustees . The matter has been investigated and as per your conversation with the Trustees Office, the benefit payment process will commence as soon as the relevant approval for the requested deductions by the Employer are received.
Kind Regards,
Client Relations
Regards
Sanlam's reply27 Jun 2019, 17:00
Official
Dear Ms Vanderyar
Thank you for bringing your concern to the attention of the Board of Trustees . The matter has been investigated and as per your conversation with the Trustees Office, the benefit payment process will commence as soon as the relevant approval for the requested deductions by the Employer are received.
Kind Regards,
Client Relations
Regards
Thank you for bringing your concern to the attention of the Board of Trustees . The matter has been investigated and as per your conversation with the Trustees Office, the benefit payment process will commence as soon as the relevant approval for the requested deductions by the Employer are received.
Kind Regards,
Client Relations
Regards