Excuses not to payout RA

I emigrated and have been trying since August 2024 to get my Sanlam RA paid out. After my follow up email to ***, received a response that Sanlam is still waiting for a directive from SARS and immediately after that I could no longer access my RA documentation and performance using your online portal. As expected from your less than poor customer service, I have sent another follow-up email today and expect an answer pretty quickly. I have checked with SARS - my affairs with them are in order - so please don't pass the blame for the delay back to them again. If you want to do that, give me their contact details so I can sort them out. And please update my profile so I can see my RA documentation until my money is in my bank