1 reviews | Active since Apr 2013
Exclusion after i asked.
So i moved over to Sanlams GAP cover in February. Before i done the switch, i sent a email asking will there be any exclusions or waiting periods as i was on a a GAP cover for 2 years. I had to send a cancellation letter through from my previous cover with start and end dates, and i was told via telephonic discussion that there will be no exclusions. We recently got some old accounts that wasn't covered by the medical aid, i submitted all required info through, now i received a email stating it was within my 1st 3 months and is excluded. WOW!!How convenient. I don't know what else to say. I tried to phone the number for queries numerous times, to no avail. If i knew this, i wouldn't have moved over from my previous cover. This is really unacceptable, as i stated this question beforehand.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
We value you as a client.
Kind regards,
Client Relations
We value you as a client.
Kind regards,
Client Relations