AL
Anon L
1 reviews | Active since Dec 2012
15 Sept 2020, 21:59
Exclusion added without informing me
I had the top over graduate policy since August 2017. In January 2018 I claimed for a severe illness benefit. Then in February 2018 I noticed only now on my profile that automatically I have an exclusion for the same reason I claimed. How is the possible. How is this fair? I requested no change on my policy documents after I claimed so I don’t see why it had to be amended with an exclusion?
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Replies (2)
Sanlam's replyOfficial
15 Sept 2020, 22:20Dear Anon
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply15 Sept 2020, 22:20
Official
Dear Anon
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
18 Sept 2020, 12:45Dear Anon
We were informed that a consultant has contacted you. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Sanlam's reply18 Sept 2020, 12:45
Official
Dear Anon
We were informed that a consultant has contacted you. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations