CM
Charles M
1 reviews | Active since Mar 2022
31 Mar 2022, 10:11
Exceptionally poor communication and service.
Emails are ignored and calls are dropped after being on hold for around 10mins each time.
Trying to finalise a parents estate and only Sanlam is now holding up the process.
Suggest anyone with Sanlam to move their policies as Sanlam only causes unnecessary additional stress to a mourning family.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
31 Mar 2022, 10:32Good day Charles
We acknowledge your complaint and we apologise for the poor service received.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
We acknowledge your complaint and we apologise for the poor service received.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
Sanlam's reply31 Mar 2022, 10:32
Official
Good day Charles
We acknowledge your complaint and we apologise for the poor service received.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
We acknowledge your complaint and we apologise for the poor service received.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
Sanlam's replyOfficial
01 Apr 2022, 08:08Good day Charles
We received feedback that our consultant called you and confirmed that she will arrange for the information with the department. They will keep you updated on the progress thereof.
Regards
Client Relations
We received feedback that our consultant called you and confirmed that she will arrange for the information with the department. They will keep you updated on the progress thereof.
Regards
Client Relations
Sanlam's reply01 Apr 2022, 08:08
Official
Good day Charles
We received feedback that our consultant called you and confirmed that she will arrange for the information with the department. They will keep you updated on the progress thereof.
Regards
Client Relations
We received feedback that our consultant called you and confirmed that she will arrange for the information with the department. They will keep you updated on the progress thereof.
Regards
Client Relations