KT
Keitumetse T

1 reviews | Active since Dec 2013

19 Feb 2018, 15:38

Excellent Customer Service

I recently called into Assupol for assistance with my Demutualisation payout, my query was handled by a delightful well spoken lady by the name of Pumzile Magwanya. What could've easily been a headache, due to my complex situation, turned into a great customer experience for me. Pumzile knows her products and is happy to go the extra mile for her clients. Though my query has not been finalised yet, I was genuinely taken aback by her humility, and had to say thank you to her in the best way possible.

Thank you again Ms. Pumzile Magwanya, Senior Clerk: IL Client Services from Assupol.

Kind Regards, Mrs Keitumetse Tshabalala

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Replies (1)
Sanlam
Sanlam's reply19 Feb 2018, 15:40
Official

Dear Keitumetse,

Thank you for complimenting our service.

We will make sure that Pumzile and her management team is notified of your post, and receives the recognition she deserves.

Proudly serving.

Assupol Complaints Team