excellent and outstanding customer service

a certain company stopped debiting my policy monthly premiums (a Sanlam product )without my knowledge. after lodging a complaint, Sanlam eventually assisted.

I write to you to express my appreciation & gratitude for the excellent customer service received from Ann Mokhethi, (Sanlam sky employee) especially for the time and effort for making me feel important. Her calm, patient manner was a great help to me when my frustration went off the roof. I just wanted Sanlam sky to know that they have an exceptional employee. Ann, please don't stop with me, there's a lot of people out there that need you like I did :-)